Customer Experience Supervisor

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

Department : Customer Experience, Branding and Communication
Location : Ho Chi Minh City
Report to : Customer Experience Manager (Head of Customer Experience)
Job Summary
The Customer Experience Supervisor takes active leader role to carry out action plans, projects to execute company’s Total Customer Experience Strategy in delivering and innovating customer relationship, dedication and satisfaction.
Key Accountabilities
His/her key accountabilities include:
• Proactively identify room for improvement in customer experience and manage a list of fixed required to address them
• Develop detailed execution planning and align relevant business departments to achieve the goal
• Implement Customer Experience projects and initiatives to ensure customer experience improvements delivered
• Continuously review customer interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience

Yêu cầu công việc :

Job Specification / Possible Profile
1. Education background
- University Graduated
2. Minimum Experience
- 03 years working experience in hospitality industry preferably in consumer finance, banking or other relevant business sector
- Experience in Project implementation is an advantage
3. Knowledge, Competencies, Skills
- Highly “customer focus”
- Be able to multi-task and adhere to timelines
- Communication and influencing skills will be exceptional and always deliver a positive outcome, even where conversations are challenging.
- Have execution capabilities – engaging relevant stakeholders and managing expectations around timing, process etc.
- Fluent oral and written communication skills in both English and Vietnamese

Quyền lợi được hưởng :

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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