Customer Relation Manager

Mức lương: Thỏa thuận

Chức vụ:

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hà Nội

Mô tả công việc :

-Build relationships with key employees among customers
-Create plans to address clients’ business needs
-Advise clients on creating profitable processes
-Schedule regular meetings with customers to ensure they are satisfied
-Act as point of contact for complaints and escalate issues as appropriate
-Help sales team up-sell or cross-sell services and products
-Ensure both the company and clients adhere to contract terms
-Study competition to find new ways to retain customers
-Set sales and revenue targets and work diligently to meet them
-Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Yêu cầu công việc :

-Proven experience as a Client Relations Manager or Relationship Manager
-Proven track record of meeting and exceeding targets
-Background in customer service; industry knowledge is a plus
-Experience tracking relevant KPIs (e.g. customer satisfaction)
-Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
-A customer-oriented attitude
-Excellent communication and negotiation skills
-Problem-solving aptitude
-Ability to work well with a team
-BSc/BA in Business Administration, Marketing or a related field

Quyền lợi được hưởng :

- Bonus
- Healthcare plan

Coi thêm tại: Customer Relation Manager