Customer Support Admin

Mức lương: 1 - 3 triệu

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hà Nội

Mô tả công việc :

➢ Maintain a specialist understanding of products, sale, services, policies, processes, tools, resources to identify and address customer needs to provide accurate, valid and complete information for customer with high level of professionalism & satisfaction for customer and efficient interaction with internal team.
➢ Prepare & Build Customer Support Process/ Communication procedures/ Guidelines and Policies for the department and train other members.
➢ Manage large amounts of incoming calls, familiar with multiple communication channels: email, support tickets, live chat and virtual calls
➢ Build sustainable relationships and trust with customer accounts through open and interactive communication
➢ Self-research & handle customer complaints, escalation process within the time limits & efficiently.

Yêu cầu công việc :

Required
➢ At least 3 year experience in in customer support for ecommerce or related field.
➢ At least 1 year experience in team leader position.
➢ Good English in 4 skills (may work directly with foreign customer).
➢ Good leadership and interpersonal skill. Excellence time management and task management skill as may have to deal with many requests at time
➢ Ability to multi-task, prioritize, and manage team member effectively
➢ Excellence reporting skills with customer focus in mind
➢ You must be able to read and write in English to communicate with others.
➢ Ability to remain professional and courteous with different type of customers at all times
Preferred
➢ Experience in Zen desk or other customer support tool.
➢ Experience in customer support for Stock trading/Digital currency trading website
➢ Well-organize for independence working environment in remote condition to communicate efficient with the customer to follow-up and closing ticket & service; interact productively within organization for daily task and problem solving.
➢ Middle ~ High level of English communication.
Benefit and Working condition
➢ Working day and time: 8:00am to 5:00pm on Mon to Fri
➢ Holiday: Vietnamese national holiday
➢ Competitive salary and incentives
➢ Professional and international working style and environment at international standard and technology for international business and market
How to apply
Please send your CV to Vietnamworks with the position name you are applying for.
Contact Information
Human Resources Department of SENCOINEX.
SENCOINEX Investment Joint Stock Company.
https://sencoinex.com/
Floor 2, HEAC Building, 14-16 Ham Long, Hoan Kiem District, Hanoi, Vietnam

Quyền lợi được hưởng :

- Được đào tạo bài bản kiến thức về kỹ năng bán hàng, marketing, quản trị dự án
- Các hoạt động, từ thiện, du lịch được tổ chức đều đặn ở trong và ngoài nước
- Môi trường trẻ trung, năng động, làm việc chung và trực tiếp với các quản lý dự án người Nhật

Coi nguyên bài viết ở: Customer Support Admin