Moderator & Content Assistant

Mức lương: Thỏa thuận

Chức vụ: Mới Tốt Nghiệp

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

● Manage & monitor day to day activities of community on digital products: PopJam
● Implement the online community moderation, coordinating with various teams across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
● Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required
● Manage the banned user process, and track and remove previously banned users
● Maintain the Moderation Guidelines and ensure they are up to date
● Service Community Admin accounts, processing emails and complaints, escalating when necessary
● Produce reports on relevant moderation statistics, issues and outcomes
● Monitor effective benchmarks for measuring moderation and UGC volume, and analyze, review, and report on effectiveness of moderation policy
● Regularly feedback insights gained from community moderation into the Community team
● Assist the Content Executive in execution Popjam content and implementing content plan across all platform
● Others tasks assigned by the line manager

Yêu cầu công việc :

Desired Skills and Experience
● Great knowledge of online legal issues and cool under pressure
● Strong organisational and multitasking skills, and a proactive approach
● Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
● Ability to effectively communicate information and report statistics
● Team player, detail focused and reliable
● Have a good knowledge of principles of customer service
● Proficiency in English as advantage
● Availability to work days, evening, nights, as well as weekends as and when required.
Qualities
● Self motivated and thorough
● Sound, quick decision-making skills and good judgment
● Strong interpersonal skills
● Flexible and adaptable to changing situations and responsibilities
● You enjoy the pressure of a high growth business environment
● You are extremely driven, passionate and work well under pressure
● Willing to work as needed to get the job done

Quyền lợi được hưởng :

- Competitive Salary and bonus
- Premium Insurance
- Dynamic and friendly working environment

Đọc nguyên bài viết tại: Moderator & Content Assistant