Operation & Customer Service Executive

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

- Send shipping request to over-sea agent to execute booking for OIA freehand orders.
- Follow up with oversea agent to be updated shipment progress until it’s delivery to origin port as scheduled and update consignee accordingly.
- Receive pre-alert and cross check shipping document, request amendment for any dispute.
- Declare entry-manifest on-time before shipment arriving HCM Port.
- Receive and issue arrival notice / delivery order to consignee against collection of authorized document.
- Update POD to over-sea agent.
- Cross check debit statement from related service providers, submit payment request to Accounting and follow up payment to be made on-time, create statement and debit note to send to related oversea offices/customer.
- Obtain origin freight charges / schedules when needed.
- Ensure daily operation is performed efficiently in accordance with established SOP of each appropriate program.
- Be active to timely solve out any problem, report to superior to find out proper solution if necessary.
- Being the linking bridge for information transacted correctly between shipper/oversea agent & consignee.
- Operate in mind of providing best service with cost effectiveness and optimal performance, pleasant & helpful working attitude with all related parties.
- Update internal data system, shipping schedule, make daily/weekly report to direct manager or other related teams.
- Perform other extra job assigned by direct superiors.

Yêu cầu công việc :

- Bachelor’s Degree in Foreign Trade, Economic, Finance;
- 1 year of experience in international Shipping with focus on sea freight operation & 3 PL industry, foreign trade;
- Excellent customer service skills and knowledge with the mentality of “We work for customers”
- Language skills: fluent English in both writing and speaking;
- Computer skills: Microsoft offices, Internet, Outlook Email, Cargowise knowledge is an advantage,…

Quyền lợi được hưởng :

- 13th salary payment
- Attractive Salary and bonus based on target met
- Get full health and social insurance according to Labor Law

Đọc nguyên bài viết tại: Operation & Customer Service Executive