Customer Service Manager

Mức lương: Thỏa thuận

Chức vụ:

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

1. Act as the primary contact with customer data platform partners
2. Planning and delivering CRM strategies across marketing channels, and potentially related functions such as sales or customer service, to encourage customer acquisition, retention, and loyalty to achieve business objective
3. Monitor and develop customer database in both quantity and quality
4. Implement the customer data platform structure and architecture ensuring it works seamlessly across the marketing channels
5. Interface with senior management and other business units to ensure programs are aligned with brand initiatives, communicated, implemented cohesively and effectively, and meet company goals.
6. Ensure the database is segmented effectively for targeted marketing activities and oversee direct communications with customers through data marketing platforms such as internal direct communication EDM, SMS, Website, Landing page, App
7. Develop, manage, and report KPIs and success metrics to optimize campaign performance and identify measures to increase campaign effectiveness
8. Monitor and stay abreast of competitive and best-in-class customer data marketing platforms (including CRM) and programs and assess trends and practices and suggest changes and enhancements

Yêu cầu công việc :

• Completion of a University Degree.
• Minimum 5 years of working experience in CRM/ Data Solution
• Experience in service, personal finance industries
• Excellent written and verbal communication skills in both Vietnamese and English
• Planning, communication, and reporting skills to present data report effectively
• Detail, customer oriented and multitasking person
• Must have a dynamic personality and strong interpersonal skills.
• Team working spirit
• Proficiency in Microsoft Office to support weekly, monthly report

Quyền lợi được hưởng :

- Lương thưởng tháng 13 + phụ cấp
- Teambuilding 1 - 2 lần/năm
- Bảo hiểm sức khỏe cao cấp cho bản thân, chồng/ vợ và con

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