Customer Service Representative ( CSR )

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

• Work with all members of the Customer Service Representative team to establish, promote and maintain effective customer service such as: greeting the client, answering the phone, assisting the client in completing all necessary documents, assisting the client in making an appointment, admitting new patients to the system, allocating appointments in the Clinic Management System, assisting with filing & photocopying, processing invoices.
• Handle customer complaints and ensure a swift response is given within 48 hours with guidance from the Customer Service Representative Supervisor or Customer Service Executive.
• Assist the client by keeping the client informed throughout their time in the clinic and maintaining their comfort e.g. offering tea & coffee, greeting the client on entry to the clinic.
• Ensure that the highest standard of customer service is provided

Yêu cầu công việc :

• At least two years’ experience working in a client services position.
• Diploma or Bachelor Degree or country equivalent.
• Proficient in English.
• Attention to detail and a problem solving approach.
• Customer-focused with good customer-handling skills.
• Ability to interact with various cultures and all levels in a multinational environment.
• Ability to analyze / solve problems in a fast paced environment.
• Ability to demonstrate a professional manner at all times
• Initiative, friendly, tactful attitude and empathy to patients.
• To be punctual and ensure good attendance.
• A neat and clean personal appearance.
• Willing to work on shifts (night shifts and day shifts)
BENEFITS:
Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment
If qualified candidate is interested in this position, please send the CV to this address: Raffles Medical Clinic in HCM: 167A Nam Ky Khoi Nghia, District 3, HCMC.

Quyền lợi được hưởng :

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

Tham khảo bài gốc ở: Customer Service Representative ( CSR )