(Korean Speaking) Contact Center Agent - District 7

Mức lương: Thỏa thuận

Chức vụ: Mới Tốt Nghiệp

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

Working Location: District 7 (Crescent Plaza)
Work in Shifts
BENEFITS:
_Competitive salary and annual bonus
_Healthcare and Social Insurance
_Training and Development opportunity
_Travelling and social activities
JOB DESCRIPTION
The Contact Center Officer is responsible for providing Shinhan’s customers with support and consultancy on the full products/ service. This role is also responsible for conducting sale/ customer care related outbound calls.
The key responsibilities include:
_Provide support and consultancy to Shinhan’s customers
_Identify customer needs and refer to other sale channels
_Back up other teams when required
_Conduct outbound sale/ customer care outbound calls e.g. welcome call to new customers and get their feedback about the bank’s services as per standard script
_Ensure high quality service delivering to maximize customer satisfaction

Yêu cầu công việc :

_Demonstrated commitment to customer service and attention to details
_Effective both Vietnamese and Korean written and verbal communication skills
_Ability to work under pressure
_Good interpersonal, negotiation and presentation skills
_Preferred at least 1 year of experience in contact center
_Flexible in working time (Woking in shifts)

Quyền lợi được hưởng :

- Attractive incentive scheme, 13th month salary
- Health care plan
- Training and development opportunity,

Đọc nguyên bài viết tại: (Korean Speaking) Contact Center Agent - District 7