Officer, Customer Relationship Management (Hotlines)

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

The Officer, Customer Relationship Management (Hotlines) will be responsible for performing service at hotline to Customers.
The Job:
• Handle incoming calls and outbound calls in a professional manner.
• Following call center scripts when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Management and resolve customer complaints
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by mastering knowledge related to products, procedures.

Yêu cầu công việc :

The Person:
• At least 02 year experience in Customer Service/ Call center/ Complaint handling, preferably with life insurance background.
• Professional manner, positive thinking
• Verbal Communication, Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking
• University graduate, preferably social sciences.
• Good communication skills in both Vietnamese and English
• Good writing skill
• Proactive, creative disposition to develop new ideas, good in problem solving skill
• Good interpersonal and communication skills (oral & written)
• Able to work in high pressure environment and able to work independently as well as in a team
• Ability to process requests with accuracy and deliver within service standards

Quyền lợi được hưởng :

- Insurance for family
- Training courses

Coi bài nguyên văn tại: Officer, Customer Relationship Management (Hotlines)