Admin & Customer Service

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hà Nội

Mô tả công việc :

Purpose of the position:
Patient reception, Contact person to patient both walk-in and telephone, booking appointments, registering patients, collecting patient fees, Interface to CPO/Sales/accounting and logistics. Workshop Administration
Key tasks of the position:
-Patient reception, booking appointments, registering patients, collecting patient fees, arranging transport (Taxis), and organizing documents.
-Keeping records and documentation in line with established procedures.
-Supporting sales reports.
-Telephone service.
-Check E-mail Fax and forward to concerned person. Collect mail and forward the correct department.
-Taking deposit payments from customers, based on the sale requirements, and transfer payment to accounting.
-Update time record and leave record and compiling time-keeping reports.
-Filing accounts documents and medical records, including delivery, receipts, orders, etc.
-Handling of ERP system and inventory in branch
-Keeping the line manager informed of the work status.
-Welcoming and informing visitors.
-Interface to CPOs.
-Interface to payers (patients or financing bodies).
-Interface to the multidisciplinary team.
-Interface to employees.
-Presenting the company in all respects as a professional organisation in its field.
-Co-operation with our other branches.
-Attend to the front office area, make sure everything is in order and presentable to customers.
-Substitute for administration positions if absent.
-Perform other tasks as assigned by the company if any

Yêu cầu công việc :

Qualification profile:
Knowledge and experience:
-Bachelor degree standard or similar
-Soft skills for service quality
-Relevant language skills in good level to assure flowing -
-Communication to all target groups
-Excellent Vietnamese and English in speaking and writing
-Excellent in the use of all necessary software applications
Personality and behavior:
-Presentable and professional appearance and behaviour
-Business ethic
-Team player
-Ability to work under pressure
-Ability to work reliably with a quality management system
-Ability to work reliably with a patient documentation system
-Openness about learning how to work with new software tools
-Good communication skills
-Cooperation skills
-Flexibility
-Ability to plan and work independently
-Organisational skills

Quyền lợi được hưởng :

- Attractive salary
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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