Senior Customer Service

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hà Nội

Mô tả công việc :

Reports to: CS Supervisor
Role Purpose: Handle customer retention activities and renewal premium collection
Key Accountabilities:
• Work with sales team/bank partners to ensure all opportunities for premium collection and lapsed prevention;
• Coordinate with team members to maximize premium collections in a timely and effective manner, and to minimize lapsed rate;
• Perform trend analysis and propose plans to retain & drive loyalty;
• Build up Retention Manual & Guideline for policy retention;
• Daily operational responsibility for productivity and performance management of the collections team;
• Study & propose different premium payment methods and channels to maximize customer convenience;
• Participate and contribute to CS related projects/initiatives to improve the customer experience and customer-centricity mind set;
• Handle complaints, customer service activities & POS transactions within delegation;
• Other tasks assigned by Line Manager/Manager.

Yêu cầu công việc :

Education University degree in insurance, finance, economics, MKT
Years of Related Work Experiences: At least 5 year experience in Life Insurance
Desirable Criteria: At least 5 year experience in Life Insurance Operation
Good at English communication
Technical/Professional Competency Requirements:
• High agility to change (innovation mind-set) and strong in customer service mindset
• Strategic & creative thinking with problem solving skills
• Demonstrate to work across the organization and drive continuous improvement.
• Strong in communication and effective management skills
Core Competency Requirements:
• Good communication and customer service mind;
• Highly committed, well-organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
• Result oriented;

Quyền lợi được hưởng :

- Companys policy

Coi bài nguyên văn tại: Senior Customer Service