Citi Phone Training Officer

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

Be responsible for developing comprehensive training and performance improvement programs across all teams.
Responsible for the effective implementation of the training program to the highest standards.
Responsible for the quality, timeliness and delivery of training to new hire and existing staff.
Plan and define training needs and strategies and engage the team to meet the business goals as well as building and implementing customer service training road map.
Create measurement of the effectiveness of training strategies and provide feedbacks and proposal.
Proactive in engaging the team and propose methodology/action to strengthen Agent performance.
Ensure no overdue training of the team.
Key contact points with other departments to manage changes in Product features/Promotions/Procedures to ensure timely update for Citi Phone.
Perform ongoing review, evaluation and development of the training program and propose initiatives that facilitate learning and strengthen Agent performance.
Content management and standardize/centralize all the communication to the team.
Collaborate with the Quality team to perform trend analysis on Agent performance and identify gaps in the learning program or process and propose robust solutions.
Reports to Customer Service Manager

Yêu cầu công việc :

Degree in Finance/Business with approximately 1 years of relevant experience within a Call Center.
Strong communication and communicate effectively.
Fluent in written and spoken English. Strategic thinker and strong analytical skills.
Proactive in proposing initiatives and successfully implementing these.
Strong time management skills, able to work with multiple deliverables and under time constraints and meet timelines.
Ability to influence and motivate others.
Strong stakeholder/client engagement.
Highly results-oriented and self-motivated team player, adaptable to changing business conditions and client requirements.
Competitive mindset with can-do attitude, positive thinking.
Ability to effectively communicate and present ideas, concepts, and explain products and services.
High level of listening and comprehension skills.
Demonstrate efficient organization and planning skills.
Innovator with the ability to work with limited supervision.
Able to work under pressure

Quyền lợi được hưởng :

- Premium Healthcare plan
- Training & development program
- Professional and active working environment

Coi thêm tại: Citi Phone Training Officer