Claims Executive (Thai Speaker)

Mức lương: 20 - 30 triệu

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

• Manage Claims (Backend) by confirming coverage and policy information.
• Manage daily Claims Call queries which includes 1st level escalation management in a composed manner.
• Ability to respond to e-mail and written request from customer in accordance to companies operating procedure within the stipulated turn around time.
• Maintain and negotiate loss settlement amicably with program subscribers.
• Conduct in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidences, etc.
• Flair in writing and composing to Regulatory bodies or customers on claims queries.
• Maintain compliance with local Fair Claim Practices Act or rules and internal instructions.
• Keep Operations Manager advised of significant developments in claims. Prepare required reports and other notices in a timely manner.
• Be familiar with and comply with all applicable provisions of companies Employee Handbook.
• Daily Huddle with Team Lead and Ops HOD
• Daily Report Extracted from company Operating System.

Yêu cầu công việc :

• At least 2 years of experience in customer relation handling (Contact Center preferred).
• Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable fashion.
• Good outsource vendor management skills.
• Computer literacy in Microsoft Word, Excel and Power Point.
• Must possess good command in written and spoken English and Thai.
• Proficiency in Thai will be an added advantage.
• Strong and proven problem solving skills.

Quyền lợi được hưởng :

- On the Job Training
- Laptop
- Staff Activities

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