Customer Service Team Leader

Mức lương: Thỏa thuận

Chức vụ:

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

• Troubleshooting concepts and complex issues for our customers through phone and remote support
• Organize team members & workflow to meet customer time frames
• Ensure team members are efficient, provide closed loop services (i.e. compliance and quality), handle customer escalations, and drive operational efficiency in a timely manner
• Provide real-time feedback to team members during their shift to reinforce the right outcomes and behaviors
• Provide input into team members performance reviews that are delivered by the supervisor
• Record details of customer interactions, satisfactions and complaints
• Communicate and coordinate with internal departments

Yêu cầu công việc :

JOB REQUIREMENT
• Remote diagnostic work experience in a technical role working directly with customers
• Adaptable self-learner with a strong drive to research, experiment and implement continuous improvement
• Comfortable creating followership and driving collaboration across the organization
• Experience dealing with ambiguity and a high sense of urgency
• Ability to read and write in English
WHY YOULL LOVE WORKING HERE?
• Working with young and dynamic people in an international-standard and professional environment
• Great chances to learn new skills and gain valuable experience
• Receive competitive salary, salary raise annual
• Creative working space
• Flexibility in working space &time
• Fixed bonus: 13th-month salary & other bonus based on performance

Quyền lợi được hưởng :

- Attractive salary, based on skill and experience
- Join the dynamic, young and friendly team.
- Have opportunity to work with overseas clients

Tham khảo bài gốc ở: Customer Service Team Leader