[HCM] Client Service Officer

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

- To deliver excellent client service and advice to customers for their daily transactional enquiries, investigation, complaints and other service -related issues.
+ Handling incoming/outgoing customer calls and email: ensure customer calls/emails are well managed in a timely manner.
+ Proactively communicate and cooperate with related departments: Operations, RMs, TBSD… to handle customer enquiries.
+ Keep the customer up to date with the progress of any enquiry or complaint.
+ Internet Banking service support: queries and maintenance.
+ Handling Incoming fax application and call back confirmation.
+ Advise customers about bank forms and document checklist.
- Actively identify opportunities to improve overall service for customers.
- Perform other duties assigned by Head of Department and Team Leader.

Yêu cầu công việc :

- Strong education background with at least a Bachelors degree.
- Preferable on understanding of Local regulations, bank products and services.
- Good communication skills.
- Fluent Japanese, Vietnamese & English.
- Strong time management and ability to work under pressure.
- Strong interpersonal skills and able to work independently.

Quyền lợi được hưởng :

- bonus

Đọc nguyên bài viết tại: [HCM] Client Service Officer