Service & Application Engineer

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hồ Chí Minh

Mô tả công việc :

Job overview:
We are looking for a dedicated service & application engineer with proven experience in the field of materials testing who deliver premium service to customer and have passionate customer focus. Service & Application engineer will be responsible for the service jobs in Vietnam, which includes installation, commissioning, calibration & after sales support of ZwickRoell machines & Instruments.
Job description:
- Installation, commission of ZwickRoell Group make machines, instruments.
- Train the user of the machine with proper handling the machine & software.
- Complete the FAT (Final Acceptance Testing) protocol with the user after installation and commission and timely submission to the Regional HQ for warranty execution.
- After-Sales-Support & Servicing of installed base at customer site.
- Troubleshooting of fault, damage and advise the customer with the proper next actions for procuring of spare parts or arranging warranty replacement parts.
- Actively advising the customers regularly for calibration, Software updates & upgrades, accessories & spares of the machines and instruments and actively promote Annual Maintenance Contracts (AMC) to establish a sustainable after-sales business.
- Follow up with Regional HQ for the timely submission of spares, consumables and accessory proposals to the customer.
- Based on experience and knowledge level, provide application & technical support, calibration and other advanced centralized services to all regional subsidiaries in Asia Pacific as well as related sales and service partners.
- Utilize the Corporate CRM system to actively manage all service jobs.
- Continuously develops and maintains knowledge and expertise of the ZwickRoell Product Portfolio and Applications to enhance confidence and service effectiveness
- Interact & liaise within the local & regional teams & assure effective communication

Yêu cầu công việc :

- Min. 5 years of experience preferably in materials testing machines & instruments
- Diploma or Bachelor’s degree in Engineering
- Proficient in Microsoft Office products, along with strong computer & software skills
- Basic knowledge of Hydraulics and Pneumatics is an advantage
- Good proficiency in English communication & presentations
This position involves at least 50% local travel to customer within Vietnam and periodic travel to regional and international HQ to participate in trainings, meetings and exhibitions.

Quyền lợi được hưởng :

- Companys policy

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