Subject Matter Expert (Windows)

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm:Hà Nội

Mô tả công việc :

As a Subject Matter Expert, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.
Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.

Yêu cầu công việc :

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. A ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
• Plan, create and deliver training in person for our teams and supporting content for our learning management system
• Collaborate with the training and development team to ensure success of any training completed and update where necessary
• Identify, train, manage and develop client facing technical leads
• Meet with engineers weekly, review what works well and what needs improvement
• Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
• Work with our team towards Microsoft certifications, develop additional content creation for our engineers
• Compile entry level, technology lead feedback on current processes
• Support talent acquisition and operational leaders to select and interview new team members
Competences
• Windows knowledge – A thorough knowledge and high-level of proficiency of Microsoft Windows Server Administration and a desire to share that knowledge with others
• Superior Understanding of server installation and configuration, server roles, storage, Active Directory and Group Policy, file administration, print and web services, remote access, virtualization, application servers, troubleshooting, performance and reliability.
• Strong relationship management – A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator – Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management – An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve
Expert troubleshooting and problem-solving skills in the following areas:
• Windows 7-10 Setup, Installation, Upgrade and Update Issues
• Windows 7-10 1st & 3rd party software troubleshooting and configuration
• Advanced knowledge of Security Fundamentals
• Advanced knowledge of internet & local networking connectivity troubleshooting
• CompTIA A+ or NET+ or MCTIP/MCTS or BS in CS is preferred
• Support Advisor have MCP certification within first 3 months and TE’s need to be certified
• Microsoft certification within first 3 months required (2 out of the 4 courses 98-366, 98-367, 70-697 or 70-698)
Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Quyền lợi được hưởng :

- Full insurance contribution , additional healthcare insurance in labor contract
- Summer trip, year-end party, team building activities
- Company bus support at late night

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